Hotel Alicante Golf

We just finished a week long stay at the hotel for our international wedding. We had been working with the hotel for months on having room blocks set for all our guests and they were so responsive and communicative. The week of our wedding, we probably had 35-45 people stay at the hotel. The hotel was more than happy to hand out our welcome bags and answer the million questions I and guests had for them. We only received great service from the hotel staff! Rooms were cleaned daily and the pool is great. Highly recommend and would 100% stay again.

The view was amazing, and the room was really big and comfortable. There was a pool, but I didn’t use it because it was a bit too dirty. The golf course and padel courts were great. It was also really easy to get to the city center – just a 5-minute walk to the tram – and the nearest beach was only 10 minutes away. Just a heads-up: on the weekend, there was a lot of party noise at night, so it might be hard to sleep if you’re not planning to join in. Having a clean pool, plus small things like an iron, kettle, and some coffee or tea in the room, would have made the stay even better.

Gorgeous Hotel Let Down by Unprofessional Reception Staff The hotel itself is absolutely beautiful — elegant design, spacious lounges on every floor, and overall a luxurious, well-maintained atmosphere. I genuinely enjoyed the aesthetics and comfort the property offers. However, my experience was unfortunately tainted by the behavior of some of the front desk staff. Upon check-in, I was greeted by a young lady who barely spoke any English. While I understand not everyone is fluent, considering this hotel caters to international tourists, basic English proficiency should be a requirement. That said, she seemed well-intentioned and genuinely tried to assist, so I didn’t dwell on it. What truly shocked me happened on the last day of my stay. After checking out (with several hours left before my flight), I decided to relax in one of the hotel’s many lounge areas. I quietly lay down on a couch, watching a movie on my phone with earphones, not disturbing anyone. Out of nowhere, a receptionist named Rosario approached me and told me to “sit properly” because I was “not allowed to lay on the couch.” I asked her what she meant — I was still a guest. She insisted that lying down was not permitted and that I could only sit, which I found both rude and unnecessary, especially given that I was clean, fully dressed, and the area was empty. Shocked by the behaviour, I asked for her name and spoke to the manager. While the manager did apologize for her tone, she went on to justify the behavior by saying guests weren’t allowed to lie on the couch due to “concerns about the feet” and “other guests’ comfort.” I found this explanation weak, especially since I was clearly clean and no one else was around, I was in the furthest area away from entrance of the hotel with main lobby area. The manager seemed to be scrambling for a way to excuse the situation rather than taking responsibility. Meanwhile, that receptionist girl stood nearby with a smug expression, as if she owned the entire hotel — incredibly rude and unbelievable behaviour! I was truly taken aback. The only member of the front desk staff who consistently showed professionalism was a young man with dark curly hair — always very polite, attentive, kind, and spoke great English. He was pleasantly standing out in contrast to the untrained and dismissive behavior shown by some of his female colleagues, including the manager at the reception. It’s important for management to recognize that guests don’t just remember the beauty of a hotel — they remember how they were treated. Front desk staff represent the face of the hotel, and if they are rude or unprofessional, it reflects poorly on the entire establishment. On a positive note, the staff at the restaurant and cafeteria were always warm, welcoming, and helpful. It’s a shame that this group of front desk ladies acted as if they were in their own home, rather than working in hospitality. Their behavior genuinely impacted what could have been a flawless experience. I hope the management takes this feedback seriously and invests in proper customer service training — because it’s the people, not just the place, that define a guest’s stay.