Grand Hotel Suisse Majestic Autograph Collection

I can’t say enough about this hotel’s location and the incredible view from our room. We booked a Deluxe Water View Room with a balcony, and the scenery was absolutely breathtaking—we couldn’t get enough of it! Out of my five hotel stays during this trip, this was the most affordable yet offered the best value. If I ever return to Montreux, I would stay here again without hesitation. The hotel is perfectly situated—everything you need is nearby: shopping, grocery stores, restaurants, the train station, and the bus stop. Despite being in a busy area, the hotel feels peaceful and cozy inside. The staff were all wonderful. There’s someone at the door greeting you each time you enter or leave, which adds a warm touch. Everyone—from the front desk to the bartender—was consistently kind and helpful. Even small things, like happily offering ice when I asked, made the service feel personal and genuine. While we didn’t dine at the hotel (I’m vegetarian and preferred to buy groceries or eat out), I have no doubt the experience would have matched the quality of everything else. You can’t go wrong staying here. Highly recommended!

This hotel is gorgeous! It's super conveniently located right across the Montreux train station. The staff are super friendly. I'm in awe with the spectacular lake and mountain view at the lakeside restaurant. I can sit there all day long just to enjoy the view. The breakfast is very good too. I highly recommend it. This hotel is the highlight of my trip.

I was truly disappointed with my recent stay at the Grand Hotel Suisse Majestic. I had booked a Junior Suite with Partial Lake View, but the room I received had a very small, recessed window in a slanted wall with almost no lake view unless you leaned . They advertised a queen bed, but it was two twin mattresses pushed together, and we could feel the gap in the middle all night. I requested to speak to the manager, left a message, and was promised a follow-up. That never happened. The photos on the Marriott site show bright, spacious rooms with large windows. What I received was not only misleading but felt like a downgrade. When I raised this concern, I was told that there is no guarantee the room matches the website photos on their official site. That’s very troubling. As an Elite member, I expect better alignment between what is advertised and what is delivered—especially at an Autograph Collection property. This experience did not reflect the standard or recognition I’ve come to expect from Marriott.