Hotel Indigo London Kensington by IHG

My family and I had a great stay at this hotel. Everyone at the front desk was so kind. They gave great restaurant recommendations and booked our airport transfers. The location of the hotel is great. It's 50-75m from Earls Court and 3-4 bus lines. You have every cuisine you could imagine nearby as well as convenience stores like Boots or M&S. I'd book this hotel again for my next stay in London.

This is my new favourite place to stay in London. The location of this place is fantastic. It's a very short walk from the underground station. You can reach here from Heathrow without having to switch underground trains. The place has lots of options to eat close by. The rooms are well done. The large window panes ensures a lot of natural light and the paintings and the colour of doors and wardrobes makes this place feel warm and inviting. The rooms don't feel cramped. Everything is functional and the hotel makes an effort to ensure that you are taken care of. In general the rooms are well designed and that gives a semblance of space. The washrooms are large and convenient. They do have a flaw though. The ceiling of the washrooms gets as cold as the other surfaces. The entire bathroom surface starts to fog while taking a shower. The condensation from the ceiling starts dripping. This happened very quickly even with short showers. A different material or a rubberised paint could solve water dripping on the guest's head. The staff across the property, be it at check-in or housekeeping or at the restaurant, is extremely helpful. The interactions seemed genuine as opposed to being artificial or forced. I was here for 4 nights and the staff remembered my choices and tried to get me to sit at different places across the breakfast place simply to break monotony. It is this interest taken by the staff that makes the place. I have taken off one star from service and that is not on account of the staff or any deficiency in service. It is simply because the property is small and hence kitchen timings can be short. I will strongly recommend this place and this is now my first choice amongst all the different hotels that I have stayed in London.

We got a room on 2nd floor. I was scared when I read all the reviews about receiving a mouldy room in basement!! Room was decent, bedsheets are nice, but pillows are of some compressed material and so uncomfortable. No fluffy feather pillows. Windows open a bit but they have ash trays by the entrance downstairs and loads of smokers smoking there, which enters into the room. And the worst part is that it is August and the hotel controls the AC so the AC does not work at night. So it felt hot and stuffy. I am shocked they are controlling the AC and limiting customers’ usage of it. Not a horrible hotel, but would prefer to stay elsewhere next time.