Holiday Inn Mansfield Alfreton M1 Jct 28 by IHG

From our unexpected early check in to our check out everything was perfect. All the staff are an absolute credit to the hotel, polite, helpful and friendly. The room was spotless and bathroom immaculate, a great nights sleep. Breakfast was plentiful, varied and piping hot. Honestly cannot fault our stay.

⭐️⭐️ Holiday Inn South Normanton – Management Policy Lets Down an Otherwise Decent Hotel Let me be clear: I have no issue with the hotel itself or the staff. The place is clean, modern, and well-maintained. Reception staff were polite, bar staff were great, and the public areas are comfortable. Parking is easy, and the location just off the M1 is convenient. But I am seriously frustrated with the way this hotel is managed. I was placed in a wheelchair-accessible room — not by choice, but because management had sold every single room, including those specifically adapted for guests with disabilities. At 6’1”, using a room where everything is lowered — sink, mirror, desk — is uncomfortable and totally unsuitable. Had I known, my company would’ve booked me somewhere else. But I wasn’t given the option. What really grates is the card in the room with the usual “Our Promise to You” — that if any part of your stay isn’t satisfactory, they’ll “make it right or you don’t pay for that part.” That’s absolute nonsense. The staff couldn’t do a thing because the hotel had sold out. So what’s the point of the promise if it’s impossible to honour? Imagine if the situation were reversed — if a wheelchair user was placed in a standard room without adaptations and told, “Sorry, nothing we can do.” That would be completely unacceptable. The same standard should apply in both directions. Room suitability matters for every guest. Dinner was forgettable — £22 for a burger, fries, and a drink. Should’ve gone to McDonald’s. But that’s not the issue here. The issue is this: management policy puts revenue before guest experience. Selling every room regardless of suitability and hiding behind a feel-good “promise” they can’t keep is poor practice. The staff were great — but they’re let down by a policy that prioritises occupancy over comfort. Finally, whilst I appreciate a biscuit in my room. It is UK law ( Natasha’s Law) to have allergens listed on all food products. I would have thought in an Accessible Room, most likely used by people with these conditions Management would be on the ball.

Sadly, the booming noise from the open plan restaurant, bar and foyer was intolerable. Trying to enjoy an evening meal and three breakfasts was quite a feat. Ended evening meal with headache and hurting ears, breakfasts were marginally better but still VERY noisy. Room upgrade was a pleasant surprise but shower screen in bathroom was ridiculously small, we tried to stand right against the adjacent wall but the bathroom floor got dangerously wet.