North Lakes Hotel And Spa

We had a great stay here. Delicious dinner and breakfast with plenty of veg options. We enjoyed the steam room as well. The grounds are ample too for walking around. Overall excellent value and would stay again.

Had a wonderful weekend here with my new Fiancee. The hotel and spa were superb from start to finish, the food was absolutely beautiful, and the staff were all so friendly. Everything at the hotel is very modern and kept in tip top condition, the spa is excellent with great treatments, plus the grounds are very beautiful with a firepit outside to sit around in the evenings. Special thank you to Joanne, who went above and beyond to make our weekend perfect. Thank you!

Booked in for a spa day with my partner. The spa itself was clean, and the staff were friendly and helpful. The spa is split between hotel guests, gym members, and spa guests, so the environment wasn't very relaxing. The facilities were too busy so we had to wait for people to leave before using most of the equipment. There were also kids splashing around in the spa pool with floating toys (after we had gotten out luckily). There were barely any loungers and the ones there were covered in brown stains, so not very nice to sit on. The treatment was actually very good (a full body massage) and the upstairs relaxation environment was great too as you are away from all the non-spa guests. The treatment length was on the short side for my partner though, who finished 10 minutes before me despite the treatments supposedly being the same length. The service in the restaurant for the afternoon tea was very poor. We asked for peppermint tea and tap water, which only arrived when we were halfway through our food after around 15-20 minutes. They also brought bottled water instead of tap water then charged us seven pounds extra as we left. We just paid as we did drink the water but this is very poor practice. We had to wait a long time for the table to be cleared too. The food itself was nice, although they did seem to serve a marshmallow cake despite us specifying we are vegetarians. Overall it was a middling experience. The treatment itself was great but the rest of the experience was poor. We won't be going back as we have had much better experiences for the money.