The Westin Arlington

10 outta 10 great location! Reasonably priced! Front desk staff were very friendly and welcoming! I called and prepaid for my room and parking! The parking deck was a little confusing but then after a day or two I got the hang of it! Park on level 2 and make sure two get on the Westin elevator or else it will take you to the building across the street but you can still walk across the street to the hotel. Theres an elevator for the rooms and one for the parkimg deck downstairs. I asked for a late check out and it was granted! The Silver Diner(land and sea sampler) across the street I definately recommend they also have a restarant down stairs which was nice. The traffic is hectic my child and husband almost got hit by a car trying to cross just make sure to pay attention and hit the buttons to cross. Also target is across the street! The rain drop shower was nice. No microwaves in room I stayed on 12 floor cornee view. Washington DC is anout 15 minutes away i orginally had another hotel booked but changed my mine so glad I did you want be disappointed!!! My 75 security deposit was back on my card the next day!!! My only complaint underneathy bed was dusty! Thanks for a great stay!

The hotel itself was clean, smelled great and was very inviting! It is in a great area within walking distance to restaurants and shops. The service at check in and checkout was exceptional. We made them aware of a severe smoke allergy and they ensured we were in a top floor to potentially avoid any kind of odors or outdoor pollutants. The only thing that was kind of a bummer was the parking and fees that came along with booking the hotel. We booked through a 3rd party and paid more than enough we thought for the room only to have an additional $75 per day added onto our bill at check out for parking and a "destination fee." The destination fee allows you a $12.50 credit per day to use at the Starbucks, restaurant or shop in the hotel. We tried to use it at the Starbucks and they told us we couldn't use it due to the hotel not filling their credit account? Whatever, things happen and a $5 drink isn't going to break our bank account. Overall Muhammed and his team we're great and we'd definitely consider another visit if we got back to the area.

I’m writing this review after receiving no meaningful response from The Westin Arlington following my direct complaint to both the hotel and Marriott corporate. What should have been a joyful wedding weekend turned into a stressful and upsetting experience due to repeated service failures and serious safety issues. We had a wedding room block at this hotel, and both myself and my guests encountered rude and dismissive behavior from the front desk staff throughout the weekend. They failed to distribute the welcome gift bags we had prepared, despite clear instructions. When we asked about them, we were met with confusion or indifference. We also received noise complaints on two separate nights — even though we were not throwing parties or playing loud music. We had small groups of people in our suite simply talking. The staff gave us no alternatives for gathering and treated us with an unnecessarily harsh and aggressive tone. They would give us just two minutes between warnings, almost as if they were waiting outside the door to escalate the situation. But what’s far worse than the poor customer service was the disturbing lack of safety and security protocols: • Room keys were being handed out without checking ID. My mother received keys to both her room and mine without showing any identification. We now also know that one of our guests was accidentally given the groom’s grandmother’s room key, and they unknowingly walked in on her. This is a serious breach of guest privacy and safety. • A concerning individual was hanging around the property, creeping on minors who were there for prom. Multiple guests of ours expressed concern to hotel staff after witnessing this man loitering, harassing teens, and later making disturbing comments about suicide to other guests. The hotel’s only response was to ask him to leave — which he did not do. No further action or follow-up occurred. These are not small issues. They reflect a complete failure of basic safety standards, guest protection, and professional hospitality. Ironically, the hotel seemed stricter about distributing gift bags than they were about managing room access or guest safety. I brought all of these concerns directly to Marriott and received only a generic apology and 3,000 Bonvoy points. That token gesture doesn’t begin to address the serious lapses in service and security that occurred. I strongly recommend against booking a room block or group event at The Westin Arlington. The poor treatment of guests, lack of professionalism, and disregard for safety made our wedding weekend far more stressful than it should have ever been.