Margaritaville Cottages Orlando by Vstays with H2O Waterpark

We checked in to a very nice 8 bedroom villa and then it was all down hill from there. The customer service around the entire resort is substandard to say the least. 4 times we called in for the Hot tub not working, all 4 times they said it was working but the water doesn't warm up unless the sun is down!?!?! Yet it didn't work at night either. Each time we went somewhere to get food or drinks, the staff treated you like trash. They knew they had 18% gratuity on every bill so their service efforts were horrible. Think about this, 18% of $4,200 is $756 gratuity pain before we got here, plus every purchase has an additional 18% on it. We went to the Christmas in July event and every single table (9) wanted you to register with an email address over and over. The kids things to do that we purchased were lack luster as well. The kids made slime that was so had we could patch the sidewalk with it. The rental company told us the villa next door was a rental so we could share/use their grill... guess what. It was a private homeowner that doesn't participate in the rental program. We cooked on another family's personal grill, they were very nice and understanding, but they said they dont rent anymore because customers are treated so bad, owners are treated bead, and those who claim a problem are forced to fight their lawyers to get claims fixed. I mean we did have a good time in the area, but we won't be back here again. We vacation in rentals 4-6 times a year so we understand there can be issues, but not disrespectful service and constant ignorance of the staff. NOT WHAT JIMMY WOULD OF WANTED!

Although the location is ideal, the service and customer attention lacks. Sub-par service to customers needs lack where their front desk doesn’t answer or pick up calls in time. Our room had issues with dirty floors, plates, pots/pans dirty, etc. Too many issues to list. Lastly, the cottages are outdated and need refreshing. Not all cottages are the same. The walk to the pool can be a bit much in the heat and if traveling with a small baby. The rooms do not allow complete darkness if you are trying to fall asleep early. Sadly.

We booked an 8 day stay at Margaritaville in a 5 bedroom elite cottage. Upon checkin we noticed headaches within 5 minutes. Could not figure out what was going on. Started looking around, noticing poor cleaning standards, but nothing too terrible. My daughter had to use the restroom so I went into the bathroom with her and immediately knew something was off. I started looking around and found mold. Tons of mold. All 5 bathrooms were loaded. By then my face had blisters appearing. We tried to call the front desk but got a voicemail so we decided to drive back over. They had nothing else for us to move to. We had a party of 10 ready to celebrate a 16th birthday and had nowhere to go. They did offer to clean the mold but having 2 people allergic to not only mold but fragrances this just was not an option. At the price point it is to stay here this was just extremely disappointing! There was a carbon filter in the intake vent so that led us to believe they knew there was a problem. While the manager tried her best to be understanding it just fell short leaving us nowhere to go.