Marriott's Maui Ocean Club Lahaina & Napili Towers

The perfect place for a great family vacation. A great resort at a spectacular beach. 3 pools, kids water play area, tons of activities, amazing rooms, and most importantly an amazing team of people.

Horrible service and room/accommodation. I been in this resort twice and have been screwed over twice. I asked many times to have ocean view and at least the upper floor but given the garage view instead. I spend a lot of money to have a good experience but haven’t got it yet. There’s nothing luxury about this place other than the pools. Presentation for vacation package was a waste of time and disrespected by the presenter. They kept pressuring me to sign a contract in order to get their bonus. I’m here for a vacation, not a dealership. Check out was substandard and employee lacked customer service. Would not recommend this place.

BEWARE!! Only stay here if you want to be charged an extra $300 for damages you didn’t cause! After checkout, I was hit with a surprise charge. When I called to ask about it, they first claimed it was a smoking fee — but once I told them we weren’t smokers, they quickly changed their story and said it was for a cut they supposedly found on the couch. Let me be very clear: we left the room in perfect condition. I fully believe this slit on the couch was caused by their own housekeeping staff because it was clearly not there when we left the room! Someone had to use a knife or something to cause this damage. This is FRAUD!! I REFUSE to pay for something I didn’t do, and I’ll be disputing the charge with my bank. This hotel clearly lacks integrity. I wish I could give them zero stars. Stay FAR away — I wouldn’t recommend this place to anyone.