L'Auberge Casino Resort Lake Charles

I drive to here every couple weeks from San Antonio, I love the casino, I love the hotel, the staff are amazing and support friendly. I always have so much fun when I visit. I even got friends and family hooked and they are all happy and satisfied. The black jack tables are fun and ask the dealers, ALL THE DEALERS ARE FRIENDLY AND FUN. Didn't have not one single issue with the hotel or the casino. So THANK YOU SO MUCH! Forgot to say all be there tomorrow, staying two nights :)

We stayed for two nights. The parking was terrible. We drove around searching for parking while looking at the VIP lot sitting nearly empty. Check-in was a breeze. The line was long but moved fast. The rooms were nice and we had a pool view. I enjoyed the pool area and the 21+ pool. The casino had great games and I managed to win a little. The staff were very friendly but overall it was a good stay.

We arrived at 4 PM on Monday and, although the line was long, it moved fairly quickly. The front desk clerk was friendly and efficient. We really enjoyed our room, especially the view overlooking the lake and the pool. While we didn’t have any luck playing the slots, the waitress and the staff member who issued our players card were both so kind and welcoming that they made the experience enjoyable regardless. We stayed for two nights, unfortunately, we were never informed that housekeeping services were only available upon request. I even checked the hotel’s website and my reservation details, but found no mention of this policy. It would have been helpful if the front desk had mentioned it at check-in. After going out for breakfast and returning to find the room untouched, we went back out for lunch and slots, returning around 7 PM to the same situation. I called the front desk repeatedly for over 30 minutes with no answer. When someone finally picked up, I was told that housekeeping only comes if requested. In my experience with other hotel chains, this information is either stated clearly online or communicated during check-in. This lack of transparency was disappointing and really affected our overall stay. Otherwise, I would have given 5 stars. It’s now almost 8:30 PM and housekeeping still hasn’t shown up. If you plan to stay here, be sure to request housekeeping in advance if you want it.